iDID is committed to providing an effective service to its users. As a result of the nature of our work we will occasionally have to disclose information with the intention of improving access to/management of an adventure sport, leisure facility or similar service.
We are aware of different attitudes to disability, and acknowledge the need for flexible sensitivity when dealing with disability. iDID will only ever disclose information to protect the interests of our service users, and we will not disclose information without your permission. It will not be possible to assure complete confidentiality in all cases, but in such cases the individual will be advised prior to any potential disclosure. iDID cannot be held responsible for actions of the third party once this information is disclosed.
iDID will endeavour to protect confidentiality. We define protection of confidentiality to mean no information regarding a service user which will allow their identification to be given directly or indirectly to any third party external to the iDID team without that individual’s prior expressed consent to disclose.
The iDID team are required to use discretion and care when discussing matters pertaining to a service user. iDID must be diligent and do all possible to prevent indirect disclosure such as discussing confidential issues in public places.
iDID will record service use for personal records only, and will endeavour to deliver statistics to third parties rather than case studies if appropriate. We are committed to the effective statistical recording to monitor service use, uptake and identify any issues arising from services and policies. We will endeavour to ensure statistical references given for reasons pertaining to sustainability will be produced in an anonymous format, to prevent unnecessary identification of service users.
Case records will be kept for teaching purposes, and with expressed written consent. For use under any other purpose, secondary consent will be required. iDID are obliged to protect the confidentiality of these documents with due care and consideration.
When iDID agree to undertake action or any fact finding missions, the client must firstly give explicit consent, written or in another appropriate format. If the client at any point specifies nature of contact, including requesting phone calls, text messages or emails, iDID must take additional care to ensure these are always adhered to. iDID is not responsible for checking with clients that it is acceptable to contact them at a specific address. Unless otherwise specified, iDID will assume it is appropriate to use given information.
iDID is aware that on occasion, there may be circumstances where individual workers feel they need to breach terms of pre-existing confidentiality agreements. iDID is aware that breaching confidentiality can be lead to loss of trust, and recommend that this is avoided wherever possible. It is not always possible or safe to maintain confidentiality, but in case of a breach, iDID recommend the following procedure is followed.
a. iDID HR or someone of equivalent responsibility is to be briefed and will need to give approval. Confidentiality of the individual should not be breached at this stage. If approval is not given, then this is the end of the matter. If approval is given:
b. A report should be made, noting any action agreed.
Legislative Framework & Ensuring Policy Effectiveness
iDID will monitor the policy to ensure it meets relevant statutory and legal requirements. A copy of this policy will be freely available to staff and will be reviewed regularly. All those associated with iDID as a representative will be made aware of this policy.